We want you to be happy with your order from 3RD Dimension.
For standard, non-personalised products, you may have the right to cancel your order and return the item within 14 days of receiving it, subject to applicable UK consumer law.
To request a return, please contact us first at:
Returned items should be unused, in their original condition and packaged securely.
Unless the item is faulty or incorrect, return postage is normally the responsibility of the customer.
Once a returned item has been received and checked, any approved refund will be issued to the original payment method.
Personalised and custom-made products
Items that are made to your specification, personalised, customised or produced specifically for you may not be eligible for cancellation or return simply because you have changed your mind.
This includes products made with custom text, logos, colours, dimensions, artwork or other customer-supplied requirements.
This does not affect your rights if the item is faulty, damaged, not as described or otherwise does not meet your statutory rights.
Faulty, damaged or incorrect items
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with details of the issue and, where helpful, photographs.
We will work with you to arrange an appropriate solution, which may include a replacement, repair or refund depending on the circumstances.
Cancellations
If you wish to cancel an order, contact us as soon as possible.
If production of a personalised or custom-made item has already started, cancellation may no longer be possible.
Contact
3RD Dimension
Email: contact@3rd-dimension.co.uk